February, 2011
RDK Continues Case Management with the Province of British Columbia
RDK continues to provide employment services, including case management, under the Canada and British Columbia signed Labour Market Development Agreement (LMDA). We look forward to offering the high quality of services to the Tri-Cities community as we have for over twenty years. The quality of our client service is of primary importance to us. Please utilize the client feedback forms available in the reception areas of our employment service centre offices. Thank you.
February, 2009
RDK Continues Case Management with the Province of British Columbia
RDK continues to provide employment services, including case management, under the Canada and British Columbia signed Labour Market Development Agreement (LMDA). We look forward to offering the high quality of services to the Tri-Cities community as we have for over a decade. The quality of our client service is of primary importance to us. Please utilize the client feedback forms available in the reception areas of our employment assistance services offices.
August, 2008
RDK Reaches over 20,000 Clients Case Managed
Over the past few busy months at RDK, we have passed the "20,000 clients mark". Career consultants at RDK have worked with over 21,000 registered clients since we helped to pioneer the case management process in the Tri-Cities just over a decade ago.
April 3, 2008
RDK Presents at Tri-Cities Transition Resource Fair
Karoline deVries, our Austin location Manager, and Jill Gildersleve, Career Consultant, presented on overview of RDK's career development services for School District 43 graduating students and their parents at the annual Winslow Centre Fair.
May 10, 2007
RDK Celebrated 20 Years of Providing Community Employment Services!
RDK’s Research Findings Presented at The National Consultation on Career Development
(NATCON) 2004 and 2006: Pete Kosonen Ph.D.
RDK builds the professional practices of career consultants on carefully researching how clients succeed. For instance, the results of a three-year case management study of clients in the Tri-Cities, reported at the NATCON conference in Ottawa, in 2004, indicated that nearly all RDK clients found employment relatively quickly.
However, even more significant than the outcome of clients securing work quickly was the follow-up result where approximately 80 percent of RDK’s clients from a three-year period reported that they "achieved their employment goals". This, ultimately more significant statement from clients was about the effects of collaborative action planning with their case managers. The collaboration resulted in clients attaining and maintaining long-term employment that was specifically meaningful and fulfilling to them.
The clients went further to state that obtaining sustainable employment was related to the empowering, individual support and follow-up they received from their case manager. Such client elaborations resonated strongly with us, since our organization’s working philosophy is designed to help people to choose, secure, and maintain employment that they find meaningful in their lives as well as to develop the self-efficacy and self-reliance they need to sustain their employability in the future.
In that 2004 study, at NATCON, we reported results from a stratified random sample of RDK's case managed clients. In a more recent 2006 study, we surveyed a population of 1700 clients who had received Skills Development Employment Benefits funding for training and then completed their funded training.
We investigated long-term impacts of their training on employment. We heard from these former clients about how their training had assisted them in the workplace and about the aspects of their training, as well as the aspects of the case management process, that were most valuable in helping them reach their employment goals. These findings provided RDK's career consultants, and colleagues throughout Canada, with useful information to assist current and future clients who advance SDEB applications to Service Canada.
The above action research is exampled here to illustrate the fact that we are constantly attempting to improve services to clients. As a result, RDK can continue to meet our larger goal: To assist Canadians to participate fully in the workplace.